Guide
Contact support
How to reach the Ledgri team and what to include.
Updated October 26, 2026
From the app (best): open Help & support at the bottom of the menu and click Contact support. We see your business, plan and the page you were on, so you don't have to explain it.
Without signing in: use the contact form.
To get an answer faster, include:
- what you were trying to do,
- what happened instead, with any message shown on screen,
- the invoice, bill or pay run number if it's about one.
We reply within one business day, usually sooner. Your tickets and our replies are under Help & support in the app.
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Our team answers every message, usually within one business day.